All Series Products
All Series Products
TRAVEL HAS ENOUGH PROBLEMS.
MOHE FIXES THE ANNOYING ONES.
Items must be returned in their original condition, together with all original packaging, accessories, product components, manuals, and applicable tags, in order to be eligible for a return or refund.
Please carefully review the following return requirements before submitting a return request.
The following criteria must be met for a return:
Return Period:
Return requests must be submitted within seven (7) calendar days after receiving your order, unless otherwise required by applicable law.
Original Condition:
Items must remain in their original condition. Products must not be excessively used, altered, washed, stained, marked, damaged, or otherwise modified beyond what is reasonably necessary to inspect the nature, characteristics, and functionality of the product.
Original Packaging:
All original packaging and product components must be returned with the item. This may include product boxes, dust bags, storage bags, protective packaging, manuals, accessories, product tags, and other materials originally included with the product.
Customers are responsible for taking reasonable care of products and packaging while the products are in their possession.
Where the value of a product has been reduced due to use, damage, missing accessories, missing packaging, or handling beyond what is reasonably necessary to inspect the product, mohe taipei reserves the right to assess the condition of the returned product and handle the refund in accordance with applicable laws and regulations.
Certain products may not be eligible for return where permitted under applicable laws and regulations.
These may include:
Personalized, customized, or made-to-order products produced according to the customer's specifications;
Personal hygiene products that have been unsealed, where applicable;
Products specifically identified as non-returnable or excluded from the statutory cancellation right in accordance with applicable law; and
Products that cannot reasonably be resold due to hygiene, safety, or other legally recognized reasons after being unsealed or used.
Any applicable return restrictions will be clearly indicated on the relevant product page or otherwise communicated to the customer before purchase.
The designation of a product as “Final Sale” does not exclude any mandatory rights available to consumers under applicable law.
Unless otherwise stated, products purchased during promotional campaigns, seasonal sales, or with promotional codes may be returned in accordance with this Return Policy.
Certain promotional or special products may be subject to additional return conditions. Any applicable restrictions will be clearly stated on the product page or in the relevant promotional terms.
mohe taipei does not currently offer direct exchanges.
If you wish to purchase a different product, color, or size, please submit a return request for the original item and place a new order for your preferred item.
Product availability cannot be guaranteed while a return is being processed.
If you receive a product that is damaged, defective, or different from the product you ordered, please contact our Customer Care team as soon as reasonably possible after receiving your order.
Please provide:
Your order number;
The name of the affected product;
A description of the issue; and
Clear photographs or videos showing the product and the relevant issue.
Our Customer Care team will review the information provided and contact you regarding the appropriate next steps.
Where the product is confirmed to be damaged, defective, or incorrectly shipped due to an error attributable to mohe taipei, we will handle the return, replacement, repair, or refund in accordance with applicable laws and regulations.
Please do not dispose of, alter, repair, or continue using a product that you believe is defective before contacting us, as this may affect our ability to assess the issue.
Where a product is covered by a specific manufacturer or product warranty, the applicable warranty period and conditions will be stated in the product documentation, product page, warranty card, or other materials provided with the product.
Products distributed or sold by mohe taipei may also be subject to warranties provided by the original manufacturer.
Customers should use all products in accordance with the applicable product instructions, care instructions, safety information, and user manuals.
Damage caused by misuse, improper storage, unauthorized modification, accidental damage, normal wear and tear, or failure to follow product care or usage instructions may not be covered by the applicable warranty, subject to applicable law.
Nothing in this Warranty section is intended to exclude or limit any mandatory consumer rights available under applicable law.
We monitor return activity to protect our customers and our business against fraudulent or abusive conduct.
Where we reasonably identify unusual, fraudulent, or abusive return activity, including repeated returns of products that have been substantially used, intentionally damaged, altered, or returned with missing contents, we reserve the right to review the customer's account and transaction activity.
Where permitted by applicable law, we may restrict future transactions, cancel orders, or take other reasonable actions to prevent fraudulent or abusive activity.
mohe taipei reserves the right to inspect all returned products.
This section does not affect any mandatory rights available to consumers under applicable law.
To initiate a return, please contact our Customer Care team at:
customer_support@mohetaipei.tw
Please include the following information in your return request:
Your order number;
The name of the product you wish to return;
Your name and contact information; and
Any additional information reasonably required to identify your order and process your return.
Once your return request has been reviewed, our Customer Care team will provide you with the applicable return instructions.
Please do not send a return package to us without first contacting our Customer Care team.
Unauthorized or unidentified return packages may experience delays in processing.
Each return request should correspond to the relevant order unless otherwise approved by our Customer Care team.
Customers should retain their shipping receipt and tracking information until the return and refund process has been completed.
For eligible online purchases made by consumers in Taiwan, return and cancellation requests will be handled in accordance with applicable Taiwan consumer protection laws and regulations.
Customers should contact us within seven (7) calendar days after receiving the products to exercise any applicable statutory cancellation rights.
The seven-day period is a consideration period and is not a product trial period.
Customers may reasonably inspect the product to understand its nature, characteristics, and functionality. Products should be handled with reasonable care during this period.
Please contact our Customer Care team before returning the product so that we can provide the appropriate return instructions.
Where required by applicable law, reasonable return costs and refund arrangements will be handled in accordance with applicable consumer protection requirements.
International customers may submit a return request within seven (7) calendar days after receiving their order, unless a longer period is required by the mandatory laws applicable to the transaction.
Unless the return is caused by a damaged, defective, or incorrectly shipped product attributable to mohe taipei, international customers are generally responsible for arranging and paying for return shipping, to the extent permitted by applicable law.
International returns must be sent using a trackable shipping service.
We strongly recommend retaining the shipping receipt and tracking number until your refund has been completed.
Customers are responsible for following the return instructions provided by our Customer Care team.
Please clearly identify the shipment as a returned merchandise shipment where appropriate and comply with applicable customs requirements.
mohe taipei shall not be responsible for customs duties, import taxes, brokerage fees, or other charges incorrectly imposed on a return shipment due to inaccurate or incomplete customs declarations made by the sender.
Return shipping arrangements may vary depending on the reason for the return and the customer's location.
If the return is due to a damaged, defective, or incorrectly shipped product attributable to mohe taipei, we will provide appropriate return instructions and handle reasonable return shipping arrangements in accordance with applicable law.
For other international returns, customers may be responsible for return shipping costs unless otherwise required by applicable law.
Original international shipping charges may not be refundable except where the return results from an error attributable to mohe taipei or where otherwise required by applicable law.
Once your returned merchandise has been received, it will undergo a return inspection.
We will inspect the product and verify its condition, packaging, accessories, and other included materials.
Once the return has been approved, the refund will generally be issued to the original payment method used for the order.
A refund confirmation email will be sent to the email address associated with your order.
Please allow up to five (5) business days for us to process an approved refund after completing the return inspection.
After the refund has been issued by us, your bank, credit card issuer, payment provider, or financial institution may require additional time to process the transaction and reflect the refund on your account.
The actual processing time is determined by your financial institution or payment provider.
Where a returned product has been damaged, materially used, altered, or is missing original components as a result of handling beyond what is reasonably necessary to inspect the product, the return will be assessed and handled in accordance with applicable laws and regulations.
To help ensure that your return can be processed efficiently, please:
Keep the product in its original condition;
Keep all original packaging;
Return all accessories and product components;
Keep all applicable product tags and documentation;
Follow the return instructions provided by our Customer Care team; and
Retain your return shipping receipt and tracking information until your refund is completed.
If you are unsure whether your product is eligible for return, please contact our Customer Care team before shipping the product back to us.
For return, refund, damaged product, or warranty inquiries, please contact:
Business Name: BRI-RICH INTERNATIONAL CO., LTD.
Brand: mohe taipei
Email: customer_support@mohetaipei.tw
Business Address: 6F., No. 5, Ln. 45, Baoxing Rd., Xindian Dist., New Taipei City 231, Taiwan
Business Registration Number: 28484857
VAT Number: 28484857
